Display/Browser Support
Why don't I see more of the page when I go to a chapter?
How much of the page you see depends on your monitor screen resolution. We recommend viewing at a screen resolution of 1024 x 768 (for best results) or 800 x 600.
Which browsers and platforms are supported? Which are not supported?
AccessMedicine currently supports the following browsers: Chrome (versions 4 and higher), Microsoft Internet Explorer (versions 6 and 7), Mozilla Firefox (versions 2 and 3), and Safari 3, on the MS Windows (XP and Vista) and Apple Mac OS X operating systems.
Can I safely use pop-up blockers on the site?
No. Please disable all pop-up blockers. Some core content, including videos, grand rounds, and drug monographs, appears in pop-up windows.
Audio & Video
What software do I need to play audio and/or video files?
Some video and audio files require the free QuickTime Player. Other video files require the free Flash Player 8 (or higher). Both are available for PCs and Macs.
QuickTime Download | Flash Player Download
I have QuickTime or Flash loaded but I can’t hear the audio.
Make sure you have your speakers turned on and up to a sufficient volume.
For Access Medicine Technical support, contact Help Support Desk by e-mail at techsolutions@mhedu.com, or telephone 9am - 5pm, Monday - Friday, eastern standard time at 800-217-0059 (U.S.)