The NSU Libraries do not have these books in the online collection. {I've noted publisher nformation within this list to help you comparison shop. Please check with the NSU Bookstore as well.}
Required Books
Rogers, N. H., Bordone, R. C., Sander, F. E. A., & McEwen, C. A. (2019). Designing systems and processes for managing disputes (2nd ed.). Wolters Kluwer.
Stroh, D. P. (2015). Systems thinking for social change: A practical guide to solving complex problems, avoiding unintended consequences, and achieving lasting results. Chelsea Green Publishing. {Publisher's webpage}
Supplemental Book
Amsler, L. B., Martinez, J. K., & Smith, S. E. (2020). Dispute system design: Preventing, managing, and resolving conflict. Stanford University Press {Publisher's webpage}
Book Chapter
This eBook has been ordered for the library's online collection, but it's not available yet. You can try requesting this book chapter through the library's Document Delivery/InterLibrary Loan Service (ILLiad).
Georgakopoulos, A., Coleman, H., and Storrow, R. (2017). Organizational conflict management systems: The emergence of mediators as conflict resolution professionals. In A. Georgakopoulos (Ed.), The mediation handbook: Research, theory, and practice (153-163), Routledge.
Springer/Apress. (2019). Building intelligent systems [Video]. Alexander Street Press Videos.
These sources are listed alphabetically by author according to APA Style (7th edition). Please refer to your syllabus to see which readings you need to do each week. NSU login required, unless open source noted.
Amsler, L. B., & Sherrod, J. (2017). Accountability forums and dispute system design. Public Performance & Management Review, 40(3), 529-550.
Breaux, P (2015). Online dispute resolution: A model alternative dispute resolution approach. Computer and Internet Lawyer, 32(5), 1-4.
Coleman, P. T. (2018). Conflict intelligence and systemic wisdom: Meta-Competencies for engaging conflict in a complex, dynamic world. Negotiation Journal, 34(1), 7-35.
Costantino, C. A., Lewis, M. R. (2015). What dispute systems design can learn from project management. Negotiation Journal, 31(3), 175-210.
da Costa, J., Diehl, J. C. & Secomandi, F. (2018). Educating for a systems design approach to complex societal problems. Journal of Engineering Design, 29(3), 65-86.
Henshaw, J. L. (2019). Systems thinking for systems making: Joining systems of thought and action. Systemic Practice and Action Research, 32(1), 63-91.
Hipel, K. W., Fang, L., & Kilgour, D. M. (2020). The Graph Model for conflict resolution: Reflections on three decades of development. Group Decision and Negotiation, 29(1), 11-60. {if link doesn't work, try this one for the journal issue and click into the article}
Jackson, M. C. (2009). Fifty years of systems thinking for management. Journal of the Operational Research Society, 60(Suppl. 1), S24-S32.
Katz, N. H. Sosa, K. J. and Kovack, L. N. (2018). Ombuds and conflict resolution specialists: Navigating workplace challenges in higher education. Journal of the International Ombudsman Association. {open source article}
Kefalas, A. G. (2011). On systems thinking and the systems approach. World Futures: The Journal of New Paradigm Research, 67(4-5), 343-371.
Laszlo, A., Laszlo, C. & Laszlo, E. (2011). A systems view of Ervin Laszlo, from one generation to the next: An edited and annotated autobiographical piece. World Futures: The Journal of New Paradigm Research, 67(4-5), 219-243.
Lipsky, D. B. (2015). The future of conflict management systems. Conflict Resolution Quarterly, 33(S1), S27-S34.
Macho, R. B. (2016). Design management and business success: The emerging connection. Design Management Review, 27(2), 44-49.
Schmitz, A. J. (2018). A blueprint for online dispute resolution system design. Journal of Internet Law, 21(7), 3-10.