CSPA 5040: Communication Dynamics in Dispute Resolution

This guide is designed to supplement CSPA 5040: Communication Dynamics in Dispute Resolution. It brings together library resources to help you find books, articles, websites, and other resources for your coursework. Have questions? Please ask a librarian for help at 954-262-4613 or refdesk@nova.edu.

Description
This course presents communication theories relevant to conflict resolution as well as theories about understanding, analyzing, and managing conflict. The course focuses on the human and emotional aspects of conflict, and includes the influence of gender and culture. This course is pragmatic as well as theoretical, and presents communication and conflict resolution models in a practice-based approach.

Course Objectives

• Students will understand basic theories of human conflict and be able to apply them to conflict situations.
• Students will understand and use communication skills.
• Students will understand and apply models for conflict analysis and conflict management.
• Students will understand the influence of anger, gender, culture and power in conflict situations.
• Students will understand the role of forgiveness in conflict.