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Community Resolution Services (CRS)

Library Resources

These books and videos are available to access for everyone within the library building.

For online items, access from home (remote) is listed next to each source.


Difficult Conversations: How to Discuss What Matters Most 

by Douglas Stone

Access the eBook (Home: NSU, Broward, & Alumni)

Check out the print book from Alvin Sherman Library, BF637.C45 S78 1999

 

Effective Difficult Conversations: A Step-By-Step Guide

by Catherine Soehner

Check out the print book from Alvin Sherman Library, Z682.35.C66 S64 2017

 

How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work

by Richard Gallagher

Access the eBook (Home: NSU)

 

Mastering Difficult Conversations

via Alexander Street Press Videos

Access the online video series (Home: NSU & Broward)

 

LinkedIn Learning (various)

via LinkedIn

Access the videos and modules (Home: NSU & Broward)