Troubleshoot / Get Technology & Mobile Help: Browsers

III. Recommended Browsers & Plug-ins
For best results using the library's website and most electronic resources, we recommend the following:

	Windows	Mac
Operating System	95, 2000, XP, Vista	OS X 10.3, OS X 10.4, OS X 10.5
Browsers	Firefox 2+ Internet Explorer 7+ Chrome Opera	Safari Firefox 2+ Opera
Plug-ins (for PDF and audio/video files)	Adobe Reader Adobe Flash Player Adobe Shockwave Player RealPlayer	Adobe Reader Adobe Flash Player Adobe Shockwave Player RealPlayer

Simple Computer Browser Tips
If you are having computer problems try these tips first:

1. Quit your browser (not just close it). If you're a Mac user, remember that "closing" an application does not mean "quit".

2. Clear your cache (see below).

Some browsers, such as Firefox, are often set up to clear (empty) your cache automatically.

3. Restart your computer.

This often fixes a multitude of problems.

 For best results using the library's website and most electronic resources, we recommend the following:

	Windows	Mac
Operating System	95, 2000, XP, Vista	OS X 10.3, OS X 10.4, OS X 10.5
Browsers	Firefox 2+ Internet Explorer 7+ Chrome Opera	Safari Firefox 2+ Opera
Plug-ins (for PDF and audio/video files)	Adobe Reader Adobe Flash Player Adobe Shockwave Player RealPlayer	Adobe Reader Adobe Flash Player Adobe Shockwave Player RealPlayer

The following must be set on your web browser:

Accept cookies

Enable JavaScript

Disable pop-up blockers (even though pop-ups are annoying, some databases won't work properly without them)

Check for new versions of web pages every time they are accessed.

If you have trouble accessing e-Books, databases, or are getting strange error messages while in the library's databases, try these steps:

* A single browser's menus or paths to follow may vary from one version to the next. If the options mentioned above don't match those available in your browser, please try a Google search using the term: "clear chache in [your browser and version]" for specific instructions. To find out your browser's version, look at the last browser menu option (generally labeled "Help"; there is usually a menu item labeled "About [Browser name]. 

If you have a personal firewall and are having problems accessing a database, you may need to disable the firewall while using that database, or create an exception per your firewall instructions.
Disclaimer: Disabling the firewall may make your computer or network vulnerable to intrusions. If you are part of a network (school or company), then you should contact your Systems Administrator about possible firewall issues. 

Video problem?

If a library instructional video isn't playing on your browser. you may need to download the most recent Flash player. 

Get it at http://get.adobe.com/flashplayer/