Technical/Troubleshooting Suggestions
Step 1: Clearing the cache and cookies on the browser you are using.
Why Clear Cache and Cookies?
- Clearing the cache and cookies from a web browser is an important first-step for almost any troubleshooting for internet browsing. The 'cache' is a tool used by your internet browser to speed up the page-loading process. However, sometimes it can cause a problem when websites are updated and developed as files saved in the cache may conflict with what's actually coded into the website.
- Clearing cache and cookies is a way we can be sure that any issues you may come across are actually something wrong with the website, rather than inconsistencies caused by using different browsers.
- If you are using Internet Explorer, Edge, Google Chrome, or Mozilla Firefox you can quickly clear the cache with a keyboard shortcut. While in your browser, press Ctrl + Shift + Delete simultaneously on the keyboard to open the appropriate window.
- IMPORTANT: Be sure and close/quit the browser and restart it after clearing the cache and cookies.
Step 2: Use an incognito browser (Chrome) or private browsing (Firefox) window.
- This solves many access issues. You can either start your session using an incognito (Chrome) or private (Firefox) window or right-click on the link to a library resource and choose to open the link in incognito/private mode.
