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Pharmacy: Barry and Judy Silverman College of Pharmacy guide

Library/information resources for Barry and Judy Silverman College of Pharmacy students, faculty, staff, and preceptors.

Technical/Troubleshooting Suggestions 

Step 1:  Clearing the cache and cookies on the browser you are using.

Why Clear Cache and Cookies?

  • Clearing the cache and cookies from a web browser is an important first-step for almost any troubleshooting for internet browsing. The 'cache' is a tool used by your internet browser to speed up the page-loading process. However, sometimes it can cause a problem when websites are updated and developed as files saved in the cache may conflict with what's actually coded into the website.
  • Clearing cache and cookies is a way we can be sure that any issues you may come across are actually something wrong with the website, rather than inconsistencies caused by using different browsers.
  • If you are using Internet Explorer, Edge, Google Chrome, or Mozilla Firefox you can quickly clear the cache with a keyboard shortcut. While in your browser, press Ctrl + Shift + Delete simultaneously on the keyboard to open the appropriate window.
  • IMPORTANT: Be sure and close/quit the browser and restart it after clearing the cache and cookies.

Step 2:  Use an incognito browser  (Chrome) or private browsing (Firefox) window.

  • This solves many access issues. You can either start your session using an incognito (Chrome) or private (Firefox) window or right-click on the link to a library resource and choose to open the link in incognito/private mode.