Getting Leadership Right at Patients-Are-Foremost Medical Center: Influencing and Impacting Quality Healthcare (January 2025)
By Kim Deranek, William Hawks, Eleanor Lawrence, Kenneth Feiler and François Sainfort
This case study provides information about Patients-Are-Foremost Medical Center (PFMC) and its recent efforts to adapt to time-out intervention procedures, focusing on teamwork, communication, and leadership frameworks within medical/operating teams. Students are placed in the role of the CEO of PFMC. They are transported to the scene of an emergency procedure in Surgical Suite 4 at PFMC. There, an operating team finds itself in a dilemma.
Setting the Record Straight at Teeth Lovers Dentistry: Promoting Health Equity in Clinical Case Notetaking (January 2025)
By William Hawks, Kim Deranek, Francois Sainfort & Eleanor Lawrence
This case study highlights the importance of objectivity, standardization, and transparency in clinical case notetaking to promote and ensure health equity. The case explores events that occurred at Teeth Lovers Dentistry (TLD). In the case, Dr. Practitioner enters operatory one where a patient (scheduled for a prosthodontic fitting) demands that derogatory clinical case notes in their TLD electronic health record (EHR) be addressed immediately.
Can AMC Woo Consumers Back to the Theaters to Improve Business Performance? (January 2025)
By Art T Weinstein. Khadine Labrouzi, Jeremy Williams
This case focuses on AMC Entertainment, the largest movie theater company in the United States and Europe, and the strategic decisions it must make related to current and new product offerings, target markets, technology options, market expansion, marketing investment, and promotion. While AMC management is optimistic about the future of the company and motion pictures in general, important marketing decisions must be made given its challenging and highly competitive industry.
Corporate governance at Pinterest: time for more changes? (July 2024)
By Rita J. Shea-Van Fossen, Lisa T. Stickney, Janet Rovenpor
In June 2020, former Pinterest employees made public charges of gender and racial discrimination. Several Pinterest shareholders filed derivative lawsuits charging the company with breach of fiduciary duty, waste of corporate assets, abuse of control and violating federal securities laws. The case raises substantial questions about management’s and board member’s responsibilities in corporate governance, illustrates how stock structures can be used to impede governance and suggests ways to evaluate activist shareholders.
By Art T. Weinstein, Jasmine Pottinger, Ann Mantle
Dollar Tree recently raised their prices 25% from the eponymous $1.00 to $1.25. They are now also targeting higher-income consumers looking to save money. While low price is essential, product selection matters most. Shoppers enjoy the thrill of the hunt to find great deals. This case analyzes the Dollar Tree division and reviews the company, market environment, growth strategies, and future decisions.
The “nicest place on the Internet”? Trouble at Pinterest, Inc (August 2023)
By Rita Shea Van-Fossen, Janet Rovenpor, Lisa T. Stickney
The case provides a brief overview of Pinterest, including its mission, values and organizational culture, and details several incidents and complaints by female and minority employees. The case questions whether employee complaints are a relatively narrow issue involving disgruntled former employees who did not fit at the organization or a much broader issue involving discrimination and managerial neglect in creating and maintaining a nondiscriminatory, inclusive culture. (Limited access)
The leader of the pack: how Chewy became the alpha figure (August 2023)
By Art T. Weinstein, Christopher Alegria, Daniela Araujo, Diana Ramirez Carvallo, Luz Helena Cubides, Annmarie Salinas (Department of Marketing)
This case study aims to describe Chewy’s growth strategies and how the company can remain a market leader. Using the customer value assessment tool, the authors examine Chewy’s value proposition, including service, quality, image and price strategies. This paper concludes with recommendations for management and questions for consideration.
Antecedents and consequences of servant leadership in local governance: Evidence from three case studies (December 2022)
By Pallavi Awasthi, Fred O. Walumbwa
This study investigates the antecedents and consequences of servant leadership in local government agencies using a comparative analysis of three case studies (two counties and a city). Findings highlight two frameworks of antecedents and consequences of servant leadership in local governance: (1) the underlying mechanisms—translating antecedents into servant leadership and (2) the intervening mechanisms—translating as organizational and community-level consequences of servant leadership. These findings have implications for both public sector leadership theory and practice.
How Royal Caribbean Navigates Stormy Seas: A Customer Value Analysis (April 2022)
By Art Weinstein, Autumn Bishard, Rebecca Flack, and Kaeleigh Sturgeon (Department of Marketing)
This case study evaluates Royal Caribbean’s marketing strategy, market and competitive situation and customer value practices, and offers thought-provoking end-of-case questions for marketing/business scholars and practitioners. A customer value assessment is conducted based on the Service-Quality-Image-Price (SQIP) framework. The information and insights offered are applicable to service marketers, particularly those in the travel, tourism and hospitality sectors.
World’s biggest retailer launches Walmart Plus and customers have their say (October 2021)
By Art T. Weinstein, Kristen Anti and Esteban Ochoa (Department of Marketing)
The Covid crisis led to a huge worldwide shift in consumer behavior. In response, Walmart’s revised business strategy promoted their online delivery service known as Walmart Plus. This study aims to critique the potential of this new venture via a customer value analysis. Using the customer value funnel, Walmart’s market environment, organizational factors, customer perceptions and business performance are examined. An exploratory survey collected data from South Florida residents on awareness and interest in Walmart Plus.
Daltexpharma: A Case Addressing Potential Pharmaceutical Cargo Theft (July 2020)
By Tiffany Marchione, Nile Khanfar, Bahaudin Mujtaba, David Loudon
The case delves into the worldwide, on-going dilemma of pharmaceutical trucking cargo theft losses and the effects of such theft.
Uber and its Driver-Partners: Labor Challenges in the On-Demand Transportation Networking Sector (June 2016)
By Janet Rovenpor, Lisa Stickney, Rita Shea-Van Fossen
The case provides a brief history of Uber Technologies, its competitors, and the taxi and limousine industry, discusses the requirements for working as an Uber driver-partner, and delves into litigation related to Uber's labor practices. It raises substantial questions about how to classify workers (employee v. contractor) and how to develop human resource practices in the sharing economy.